What happens behind the scenes at Option Line? 

We know that Option Line is ready to answer that call for help (or text, or chat, or email) 24 hours a day, 365 days a year, but have you ever wondered what exactly that looks like? Petra, one of our professional, compassionate consultants walked through how she used The LOVE Approach in a phone call with a nervous father who wanted to know how to convince his girlfriend to get an abortion. While the technology has changed and improved over the last 20 years, the way we love and offer life-affirming help hasn't. 

Established in 2003 and celebrating 20 years of life-saving help, Option Line is the only fully staffed, bilingual pro-life contact center in the U.S. Since we first answered the call, we’ve served more than 5 million people who are desperate for answers in an unexpected pregnancy. Option Line makes these critical connections with women at-risk for abortion and in turn connects women to a local pregnancy help organization in their area. We provide calm, reassuring guidance as we introduce the various true options women have available to them.

Our primary goal through Option Line is to encourage and empower those who reach out to us by offering trustworthy guidance through personalized care. We accomplish this goal by communicating directly with over 1,000 men and women each day at our contact center via phone, live chat, texting, and email.

If you're wondering, this video isn't an isolated event at Option Line. Just check out below some responses to post-chat surveys from our contacts. As we celebrate Option Line turning 20 this February, we reflect on the good that comes when we love well those reaching out for help.

"Dalia* was very kind and helped calm some of my nerves about my situation."

"I really needed to know the facts and this is the first person to explain things to me clearly! THANK YOU!!!"

"Athena* was amazing she really helped me see what I need to do and what’s the best option for me."

"Rose* answered everything I wanted to know! I was so scared, but Rose* changed my mind on things!!!"

"Ashley* was lovely to chat to. Helped me to not feel so worried."

"This site is extremely helpful it put my mind at ease and Ana* was such a nice women she answered my questions right away."

"I`ve been on other sites and they charge you for an answer which [Option Line doesn’t] and is very understanding if someone is not used to this or has difficulties/disabilities."