by Ducia Hamm, LAS, Associate Director of Affiliate Services
Heartbeat International receives many calls daily for a variety of reasons. Usually, these calls are questions about our resources, training opportunities, how to add medical services, how to handle a challenging board or client situation, or even just a question about how to make an organization run more smoothly.
Sometimes we even get a call that should have gone to OptionLine, but we can redirect, and we don’t mind. Occasionally, there’s a call for a completely different Heartbeat International (a charity that provides pacemakers), but every once in a while, we get a really unexpected call.
One Thursday morning, the phone rang – nothing unusual right? Except for one thing, the person on the line kept saying only one thing. “Do you speak Spanish?”
Now, since OptionLine has nearly 100% coverage in Spanish and often receives calls in Spanish, the call could have easily been meant for them, but since Heartbeat International has affiliates all over the world and a great partnership with Centro de ayuda para la mujer latinoamericana, A.C. (Latin America), there was no way to know.
So just in case, the call was transferred to the Ministry Services department where there just “happened” to be Heartbeat’s newest volunteer, who “happens” to volunteer one day a week – on Thursday’s – who “happens” to be fluent in Spanish, and just “happened” to be willing to help when she was asked by the Ministry Services staff to translate.
But wait! There’s more. Our volunteer asked the caller where she was calling from – Hialeah, Florida was the answer. She was surprised and excited because she just “happened” to have been a part of the team that started Heartbeat of Miami in – you guessed it – Hialeah, Fla.
The grateful caller was given Heartbeat of Miami’s phone number, specific directions on getting to the Center along with the number for OptionLine.
Some may call these mere coincidences – we call them GOD-incidences! The Lord tells us in Psalms 37:23 “The steps of a good man are ordered by the Lord, And He delights in his way.”
We stand back in awe to see how the Lord ordered all the needed steps so that everything and everyone was in place to meet the needs of this caller.