Answering Tough Calls

Product Code: HBA072

Price: $15.95

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I understand I am purchasing a web-based resource intended for a pro-life audience. I also understand the views, information, and opinions shared as part of this training may or may not reflect the views and opinions of Heartbeat International. Additionally, I understand that this is an educational resource and is considered off the record. Anyone wishing to receive a statement or additional information from Heartbeat International can contact us at support@heartbeatinternational.org

 

This training will walk through the first few minutes of a difficult call from an  abortion minded or abortion determined caller. This training covers the very first questions a caller may ask about abortion and the services you provide, as well as covers active listening skills, and handling abortion determined callers. This training should take approximately one (1) hour to complete.

A copy of Heartbeat International's Talking About Abortion Manual is not required, but may be useful as it will cover additional information useful for sharing with these caller.

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