Option Line, at that point, had not yet served a quarter of a million contacts-and there was buzz around the office speculating on when we’d reach that milestone. We had only 2 major partnerships with other organizations-National Safe Haven Alliance and Florida Pregnancy Care Network. At the time, all phones would ring at one time, and we relied on team work to determine who would take the next incoming call. Except in the case of Florida calls which had a catchy Caribbean ringtone, we had no way of knowing which number had been dialed to reach us.
On my very first shift, I handled 26 calls; a number that sticks with me to this day because I thought it was incredible that I had a chance to impact so many people in a 6 hour time period.
And yet God had mighty plans for Option Line. And He continued to grow and amaze me all along the way.
I did not anticipate that we would have four channels of communication staffed 24/7/365. I did not anticipate that we would have the technology to design a ChatBot that could answer exactly as a live consultant would, or a staff scheduling application that would alleviate hours of painstaking work for the Option Line operations staff. We’ve always offered support for healing after abortion, but I never had the inkling we would be serving as triage for a process where a mother could reverse the effects of her abortion.
I never imagined that the entire Option Line staff would have the ability to handle every aspect of their work remotely-or that we would have those systems in place when a pandemic hit, which would allow us to continue serving the Pregnancy Help Movement to the highest standard even when PHC’s had to close. I certainly never imagined that we would have a consultant working from outside of the US. I couldn’t have imagined that I would have the great privilege of leading Option Line through a period of tremendous growth, during which we helped more than 400,000 contacts in a single year.