As the phone center manager for Pregnancy Resource Center of Gwinnett, Georgia, Lana Duffell has very little time to call her own.
Without the persistent effort put forth by Lana and her co-laborers, the call from a local woman or girl facing the desperate circumstance of an unexpected pregnancy might fall through the cracks, and cause her to choose abortion as the only option she can see at the moment.
So most days, Lana keeps her nose to the grindstone and her ear to the phone.
But when Lana and her staff decided to take time off during this Christmas season, she had no concerns about the calls and contacts that were sure to come in. Lana and her staff had full confidence that, even if they wouldn’t be there to answer the phone, Heartbeat International’s Option Line® would.
While Lana and her staff rested and reenergized for the coming year, the staff at Option Line routed a total of 39 calls and contacts to Pregnancy Resource Center, ensuring that not one woman seeking help fell through the cracks.
“Option Line has been there for us on a 24/7 basis, when we are in meetings and also when our phone lines are overwhelming,” Lana says. “With Option Line, we are at peace, knowing that our callers will get a live person who can offer them information about abortion alternatives or set an appointment so that we can do further counseling.
“Option Line answers our calls when we are not available, making the difference between losing a life and saving it.”
Since it opened shop in 2003, Option Line has answered the call more than 1.5 million times, in addition to 2.5 million unique visitors to its website, www.OptionLine.org.
That translates to a staggering amount of birthdays, which otherwise would never have been. For now, we’ll celebrate just one: Happy 10th Birthday, Option Line!