Job Posting

Houston Pregnancy Help Center
Job Title
Front Desk Receptionist
Short Description
Objectives of the Position:
To present a positive first impression of the Houston Pregnancy Help Center (HPHC) ministry and receive
clients and visitors at the front desk by greeting, welcoming, directing and announcing them
appropriately at the center. Be able to work respectfully, professionally and in a Christ-like manner with
everyone who enters the center.
Reports to: The Center Director (or appropriate staff member)
1. Be a committed Christian who demonstrates a personal relationship with Jesus Christ. Spiritually
and emotionally mature with the lifestyle and behavior of a Minister of the Gospel.
2. Exhibit a strong commitment and dedication to the pro-life position and sexual purity.
3. Agree with and be willing to uphold the Policies and Procedures of the Houston Pregnancy Help
4. Education: High school diploma or equivalent
5. Must be able to maintain confidentiality on behalf of the clients, volunteers, staff and donors.
6. Must have a very good understanding of Microsoft Word, Excel, Access and Google Docs.
7. Be dependable and committed to the pregnancy center’s ministry.
8. Provide administrative assistance to the Center director.
9. Always be available to clients, staff and volunteers.
10. Have a clear and friendly voice, Possess effective listening skills. Effective interpersonal
communication skills, especially oral communication.
11. Must be able to efficiently perform clerical duties in excellence. Demonstrate Excellent
Organizational, Administrative and Clerical skills along with exceptional customer service skills.
12. Must exhibit strong critical thinking skills and be able to make decisions/problem solve under
13. Must be on time and responsible for their time management.
14. Must be a team worker with a positive attitude.
15. Must be able to pass all background checks.
16. Spanish speaking is preferred but not mandatory.

Essential Functions:
1. Professionally answer phone calls pleasantly and on a timely manner. Maintain a pleasant and courteous voice with clients, offering assistance, especially to abortion-vulnerable clients.
2. Respond to all emails and voicemails promptly.
3. Schedule appointments and walk-ins, log no-shows, cancellations, and reschedules according to the center procedures. Log in all visit, after visit information to the mission Pre-born schedule.
4. Make phone calls to reschedule no show appointments
5. Provide assistance to the center director, volunteers, case manager, client advocate, or any other Supervisor as needed in the day-to-day operations.
6. Assist clients to complete paperwork and any additional services needed.
7. Be familiarized with referral files and be able to efficiently give information to clients.
8. Enter basic contact info data into our processing systems. Provide monthly reports as it pertains to client’s statistical information
9. Order office supplies, client brochures and check all orders for accuracy.
10. Ensure client intake forms are stocked and prepared for the Client Advocates.
11. Perform opening/closing duties for the center on a daily basis. Ensure the office is closed at end of day, cleaning up, turning off lights, locking doors, and cleaning the kitchen area.
12. Keep the center clean and orderly. Ensure that waiting rooms and counseling rooms are always sanitized, clean and inviting. Prepare the waiting area to receive clients. Ensure it is clean and sanitized.
13. Assist Center Director with Volunteer Training.
14. Complete receptionist, volunteer and TCPN training.
15. Be able to keep all client and HPHC information confidential.
16. Ensure that voicemail is checked frequently and calls are handled accordingly.
17. Legibly document material goods donations in detail, obtaining donor name and address, as well as detailed information on goods donated. If cash is donated, place in envelope with donor information, and give to Executive Director.
18. Ensure clients have completed Media Release form as needed and file in clients chart.
19. Receive, sort, and distribute mail and office supplies.
20. Document new baby information when calls for layettes are received. Transfer new baby information into client’s file.
21. Address and prepare “thank you” and “congratulations on your baby” notes as time permits.
22. Attend relevant volunteer meetings, increasing knowledge of client support and services offered.
23. Participate in daily morning devotion with volunteers and staff members, maintain an attitude of prayer throughout the day as serving clients, staff and volunteers.
24. Be available on evenings, weekends, and for special events as needed.
25. Perform other tasks upon request.
Link to Full Description
How to Apply
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